Services

We specialize in management systems that make companies more efficient, effective, competitive, and sustainable. We are experts in ISO International Standards (ISO 9001, 14001, 45001 and 50001), the Baldrige Excellence Framework (Baldrige Criteria for Performance Excellence), Asset Management, and the Effective Utility Management model.  We also train ISO Lead Auditors for International Certifications.

Strategic planning and, most importantly, implementation, are imperative in any organization. You need to be able to pinpoint your most important needs and find ways to address them efficiently and effectively. We specialize in developing processes to plan strategically and ensure deployment. Our systems help you become more competitive, discover innovation and improve performance.

There is nothing more important or impactful for a company than having strong, effective leadership. High-level leadership can transform a company from low performing to best-in-class. Effort is needed to develop frontline leaders, as they translate strategy to the front line. Using our Transformational Leadership model, we help your organization learn leadership behaviors, vision development, communication strategies, people skills, effective actions, and establish mentor relationships.

We specialize in helping organization manage continuous improvement initiatives and projects through Plan-Do-Check-Act (PDCA), Lean Six Sigma, A3 Problem Solving, Kaizen, Project Management Professional (PMP), and more. Our solutions give our client a strategic advantage over their competitors.

It’s been said that “What gets measured gets managed and what gets managed gets done.” Measuring results is a critical discipline in every business. We focus intensely on helping your team identify what to measure, how to measure, how to analyze, what your Key Performance Indicators (KPIs) are, how to set targets, and how to compare results.

Every company needs a self-motivated, engaged workforce. We help you develop your teams and train your leaders to succeed using several models proven to improve team leadership, participation, and success.  Teamwork significantly multiplies your efforts and strategic initiatives.  There exists tremendous power and opportunity with teamwork.

Project management is a crucial discipline to prevent project stalls and dead-ends. We work with you to establish a strong framework for project management, and train project managers and your team on how to establish expectations, communicate effectively, and complete tasks on-time and completely.

Innovation should be systematic and occur on a continual, targeted basis. We specialize in applying various models popular in Lean Six Sigma to encourage innovation, as well as help implement more sophisticated models such as Design Thinking and TRIZ. We find the solutions that are a perfect fit for you and your team.

The EUM Primer and framework gives Utility companies, especially water and wastewater organizations, systems and processes for improving strategies and performance. Our 5-step process analyzes your current situation, identifies areas of improvement, and prioritizes where your focus should be.

We offer a variety of other services that represent best practices in today’s business environment. Some of these services include process development, turtle diagrams, SIPOC, policy writing, procedure design, internal auditing, forms and checklists formation, financial management, management systems architecture, and more. Our strong network of partners can fill most, if not all, of your needs. Ask us.