Introduction How important do you feel planning is to remain competitive? Do companies typically or routinely take time to plan? Typically…no. (Ain’t nobody got time for that!) It is far... read more →
ISO 14001 – Morphing Towards Quality Rick Bickerstaff, August 2014 Keywords: ISO 14001, International Standards, Environmental Management Systems, EMS, Baldrige Criteria for Performance Excellence, continuous improvement, strategy, strategic planning, value... read more →
A Standard for the Standards? – International Organization for Standardization (ISO) Rick Bickerstaff, January 3, 2015 Key words: International Organization for Standardization, ISO, Annex SL, Guide 83, Baldrige Criteria for... read more →
Suppliers: Who? (List suppliers, contractors, employees, etc.) Inputs: What? (List materials, equipment, etc.) How? (List methods, requirements, criteria, standard procedures, instructions, etc.) Process Steps: (List value-added steps) Support Processes? (List... read more →
Why... do we need to change? Not meeting: Customer requirements (internal/external) Goals Targets Deadlines Budgets Need for: Revenue Competitive advantages... read more →
Improving Performance and Addressing and Key Management Priorities at Water-Sector Utilities I had the distinct privilege to work with several amazing professionals on this national publication on how to apply... read more →
THE LEADERSHIP DOOR THE LEADERSHIP PYRAMID The Foundation: Leadership Behavior Desired leadership behaviors Attributes: Competent Confidence Authentic Integrity Character Role-Model... read more →
Systematic Processes Yield Results Agenda Results History The National... read more →