With ISO 45001 replacing OHSAS 18001, it is time for your business to prepare. Big changes are coming with this Occupational Health and Safety Management System standard and we can... read more →
Companies save tens to hundreds of thousands of dollars a year by applying Lean Six Sigma! Are you interested in Lean Six Sigma Training and Certification? We offer national certification... read more →
With a Master of Business Administration with a concentration in Leadership, Rick Bickerstaff knows that there is nothing more important for a business than having strong, effective leadership. Additional effort... read more →
"Rick is a very knowledgeable, passionate and skilled Quality and Continuous improvement practitioner. He has great ability to observe your processes and apply the relevant tools. He is a passionate... read more →
Introduction How important do you feel planning is to remain competitive? Do companies typically or routinely take time to plan? Typically…no. (Ain’t nobody got time for that!) It is far... read more →
ISO 14001 – Morphing Towards Quality Rick Bickerstaff, August 2014 Keywords: ISO 14001, International Standards, Environmental Management Systems, EMS, Baldrige Criteria for Performance Excellence, continuous improvement, strategy, strategic planning, value... read more →
A Standard for the Standards? – International Organization for Standardization (ISO) Rick Bickerstaff, January 3, 2015 Key words: International Organization for Standardization, ISO, Annex SL, Guide 83, Baldrige Criteria for... read more →
Suppliers: Who? (List suppliers, contractors, employees, etc.) Inputs: What? (List materials, equipment, etc.) How? (List methods, requirements, criteria, standard procedures, instructions, etc.) Process Steps: (List value-added steps) Support Processes? (List... read more →
Why... do we need to change? Not meeting: Customer requirements (internal/external) Goals Targets Deadlines Budgets Need for: Revenue Competitive advantages... read more →
Improving Performance and Addressing and Key Management Priorities at Water-Sector Utilities I had the distinct privilege to work with several amazing professionals on this national publication on how to apply... read more →