Blog
May 03

Key Performance Indicators (KPIs)

It’s important for an organization to know what their Key Performance Indicators, also called KPIs, are. KPIs are quantifiable measurements used to evaluate the success of a company or employee in meeting specific performance objectives.

Examples of Key Performance Indicators include:

💲 Financial metrics such as profit and cost of goods sold

👤 Customer metrics like customer acquisition cost and number of customers

📊 Process metrics such as number of support tickets or percent of product defects

👨‍💼 Employee metrics such as employee satisfaction and employee turnover rate

Measuring results is a critical discipline in every business and recognizing Key Performance Indicators allows a company to define where it can improve.

To learn more about how Competitive Edge Performance Solutions can help you achieve your goals, click here.

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About The Author

Rick is the President, CEO, and founder of Competitive Edge Performance Solutions, headquartered in Charleston, South Carolina. Rick has over 30 years of experience in management, and over 25 years of training experience. Rick has developed highly effective training materials and models in many disciplines and has taught these sessions all over the United States. Rick specializes in leadership, teamwork, management systems, systematic process improvement, strategy, continuous improvement, project management, performance management, innovation, re-engineering, organizational development, auditing strategies, risk management, executive coaching, and human resources management. Rick has been involved in the writing of many national guidance manuals associated with organizational management, environmental management, Lean Six Sigma, and continuous improvement. Rick is an adjunct professor at a Charleston college. As a professor he teaches management, strategy, communication, quality, auditing, and human resource management courses.