Blog
May 10

Baldrige Performance Excellence Framework [Infographic]

The Baldrige Performance Excellence Program is an integrated approach to organizational performance management. Organizations that have received the Award have seen: increased revenue, decreased cycle time, improved product reliability, greater customer satisfaction and much more!

“While other approaches focus on a single aspect, such as leadership or process management, the Baldrige Criteria provide an integrated management framework that addresses all the factors that define an organization’s operations and results. And the process is compatible with Lean and Six Sigma strategies as well as ISO 9000.”


Robert W. Galvin, chairman, Baldrige Award winner Motorola Commercial, Government & Industrial Solutions Sector

The criteria are outlined in the infographic below.

Baldrige Performance Excellence Framework Competitive Edge Performance Solutions

The seven criteria include:

  • Leadership—This criteria examines how senior executives lead the organization, as well as, how the organization addresses its responsibilities to the public and community.
  • Strategic planning—Examines how the organization sets strategic plans and how it determines and deploys key action plans.
  • Customer focus—Examines how the organization determines requirements and expectations of customers and markets; builds relationships with customers; and acquires, satisfies, and retains customers.
  • Measurement, analysis, and knowledge management—Examines the management, effective use, analysis, and improvement of data and information to support key organization processes and the organization’s performance management system.
  • Workforce focus—Examines how the organization enables its workforce to develop its full potential and how the workforce is aligned with the organization’s objectives.
  • Process management—Examines aspects of how key production/delivery and support processes are designed, managed, and improved.
  • Results—Examines the organization’s performance and improvement in its key business areas: customer satisfaction, financial and marketplace performance, human resources, supplier and partner performance, operational performance, and governance and social responsibility. The category also examines how the organization performs relative to competitors.

About The Author

Rick is the President, CEO, and founder of Competitive Edge Performance Solutions, headquartered in Charleston, South Carolina. Rick has over 30 years of experience in management, and over 25 years of training experience. Rick has developed highly effective training materials and models in many disciplines and has taught these sessions all over the United States. Rick specializes in leadership, teamwork, management systems, systematic process improvement, strategy, continuous improvement, project management, performance management, innovation, re-engineering, organizational development, auditing strategies, risk management, executive coaching, and human resources management. Rick has been involved in the writing of many national guidance manuals associated with organizational management, environmental management, Lean Six Sigma, and continuous improvement. Rick is an adjunct professor at a Charleston college. As a professor he teaches management, strategy, communication, quality, auditing, and human resource management courses.